1. Purpose & Scope
This Refund & Cancellation Policy applies to all online fee transactions conducted through the ClassLytic Portal and mobile application for Sri Vidhya Mandhir Matriculation Higher Secondary School (Paiyur, Kaveripattinam, Krishnagiri District, Tamil Nadu — 635 112).
We are committed to fair, transparent, and prompt handling of all financial transactions. As an educational institution, fee collections are budgeted towards faculty remuneration, academic infrastructure, laboratories, and student welfare.
In all eligible refund scenarios (duplicate debits, technical gateway timeouts, or approved fee adjustments), refunds are initiated immediately by the School Accounts Office through our payment partner (Razorpay) and credited back to the original payment source (UPI, Debit/Credit Card, or Net Banking) within 5 to 7 business banking days.
2. Duplicate Debits & Technical Gateway Timeouts
If a parent or guardian experiences a scenario where their bank account or UPI handle is debited more than once for the same fee installment due to connection drop, gateway timeout, or accidental double-clicking:
- Automatic Reconciliation: Our payment gateway (Razorpay) runs automated two-way reconciliation cycles every 24 hours. Duplicate captures are automatically refunded to the source account.
- Manual Speed-Up: Parents may also report the duplicate transaction reference ID immediately to support@classlytic.com with the bank debit SMS / statement screenshot. The excess sum will be refunded 100% with zero cancellation penalty.
3. Student Withdrawal & Transfer Policy
When a student withdraws admission or requests a Transfer Certificate (TC), refund eligibility is regulated as follows:
| Withdrawal Stage | Tuition / Term Fee Refund | Registration & Prospectus Fee |
|---|---|---|
| Prior to Academic Term Commencement | 100% Refund (minus administrative processing fee of ₹500) | Non-refundable |
| Within 15 days of Term Start | Pro-rata refund for remaining months of the term | Non-refundable |
| After 30 days of Academic Term | Fees paid for the current active term are non-refundable | Non-refundable |
4. Transport & Bus Facility Cancellations
If a parent wishes to discontinue the school bus / transport facility due to residential relocation or personal arrangement, written notice must be served to the Transport Coordinator 15 days in advance. Unutilized subsequent calendar months will be credited back or adjusted against tuition dues.
5. How to Initiate a Refund Request
To initiate an eligible refund claim, please follow this standardized procedure:
- Send an email to support@classlytic.com or visit the School Accounts Desk in person.
- Mention the Student Name, Class/Section, EMIS/Roll Number, and Transaction Reference ID (Razorpay Order ID).
- Attach the payment receipt or bank debit proof.
- The Accounts Office will verify records within 24–48 hours and process the reversal via Razorpay.
- The credited amount will reflect in your bank statement within 5–7 business days.
6. Chargeback Protection & Disputed Charges
We urge parents to contact the school administration directly to resolve any billing discrepancies before raising a formal bank chargeback. Unverified or fraudulent chargebacks may result in administrative hold on student portal credentials until reconciliation is resolved.
Secure & Regulated Online Fee Processing
All transactions are encrypted with 256-bit SSL and processed through PCI-DSS Level 1 compliant gateway partner (Razorpay).